Returns & Exchanges Policy

Returns and Exchanges Policy

Return & Exchange Period

You may request a return or exchange within 30 days from the date of delivery.
After this period, we cannot offer a refund or exchange.

Eligibility for a Return or Exchange

To be eligible, the item must:

  • Be unused and in the same condition that you received it;

  • Be in the original packaging;

  • Include proof of purchase.

To begin a return or exchange, please contact us first at robhobbies.store@gmail.com.
We will provide the return address and instructions.
(Returns sent without prior approval will not be accepted.)

Items Damaged or Defective

If your item arrives damaged or defective, please email us at robhobbies.store@gmail.com and include clear photos or videos showing the issue.
This allows our team to assess the situation and provide the appropriate solution as quickly as possible.

Refunds

After we receive and inspect your returned item, you will receive an email notification.
We will inform you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account;

  2. Contact your credit card company;

  3. Contact your bank.

If you have done all the above and still have not received it, contact us at:
📧 robhobbies.store@gmail.com

Exchanges

We replace items only if they are defective or damaged.
To request an exchange for the same item, contact us at:
📧 robhobbies.store@gmail.com

Shipping for Returns

  • Customers are responsible for the shipping costs associated with returning an item.

  • Shipping costs are non-refundable.

  • Delivery times for exchanged items may vary depending on your location.

For items valued at over $100, we recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.